Our news & views
Life insurers promise payouts in Christchurch, whatever policies say
In the wake of the Christchurch Mosque attacks, life insurance companies say they won't use the terrorism exclusions contained in some clients' policies to avoid paying out claims to victims.
Life insurance boss rebuffs regulators
In response to the conduct and culture report on the life insurance industry, Managing Director, Naomi Ballantyne, shares her thoughts with the NZ Herald that cutting commissions won't fix adviser problems.
Do Young People Need Insurance? - Juno Article
In the Summer issue of JUNO Magazine - Naomi Ballantyne, Managing Director, asked the younger members of her Partners Life team about insurance if you’re under 35.
Welcome to Partners Papers 15 - What we do and why...
You may be aware that there is currently a Royal Commission investigation being undertaken in Australia into the conduct of the Financial Services Industry. The results so far have been pretty damning about the behaviour of both banks and other financial institutions towards their customers.Issue 15
Partners Life and you!
We’re called Partners Life for a reason: your policy with us is much more than a piece of paper, it’s a partnership. That partnership is the foundation of everything that happens between us and is important throughout the course of your policy, from your first discussions with an adviser, through changes in your life or career, and when we support you in making a claim.Issue 15
Being fair when it counts!
There are many moving parts to an insurance company with each one of the different departments performing their own crucial role. Undoubtedly though, from a client perspective, none is more critical than Claims. The entire lifecycle of a policy – from initial sale to year-on-year servicing – are all in anticipation of the moment you need to claim on your policy.Issue 15
Nothing to worry about...
Having always led a reasonably healthy lifestyle and having never really had a serious health condition, Joy was surprised to notice a small black spot on the right side of her neck. The spot turned up overnight and was about the size and colour of the tip of a black felt-tip pen. Even though the spot was small, Joy knew it was best to head to the doctor to get it checked out, particularly having spent a lifetime in the New Zealand sunshine.Issue 15
Financial adviser conduct
Conduct is a term we in the financial services industry are very familiar with. Partners Life is a business built on the foundation of doing the right thing for customers and delivering market leading outcomes wherever possible. Financial advisers who work with Partners Life are hand-picked for their experience, ethics and historical conduct – advisers we know can deliver the best advice and the best results for customers.Issue 15
The people at Partners Life
Here at Partners Life we aren’t just insurance market leaders – we are also committed to be a market leading employer as well. After all, the better we look after our staff, the better they can look after you!Issue 15
Insurer conduct in Product Design
As a Kiwi-owned and operated company, we have consistently sought to ensure that everything we do is aimed at meeting the insurance needs of Kiwis. Since opening our doors, we have always assumed an approach which we feel represents substantial value for our clients.Issue 15